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When will Ambir resume Return Authorization service?

Ambir’s repair center will remain closed until further notice in accordance with federal, state and local guidelines in place due to the COVID-19 coronavirus. The safety of our workers, customers, and the public is a top priority for us.

What if I already sent in my existing product for Return Authorization?

If your product is currently in-route to us, it could be returned to you as undeliverable.

If your product was delivered to our facility, it will remain there until Return Authorization service resumes.

If I have an existing Return Authorization that has not been sent out, can I still ship it?

No. If you send in your product, it may be returned to you as undeliverable.

Once Return Authorization service resumes, can I still use my existing Return Authorization number?

Yes, if you have been issued a Return Authorization number from Ambir you can still use it. However, Ambir is currently not receiving or issuing any new Return Authorizations. Instead, you will be provided a Case Number that will be used to generate future Return Authorizations when our facility resumes normal operations.

What if my product’s warranty expires while Ambir’s repair center is closed? Will I still be able to set up a Return Authorization?

If the warranty for your Ambir product expires during the closure period, Ambir will honor the warranty for the time our repair center is closed.